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Call Centers


Research call center customer service resources here, including tips for managing call center software and advice for call center operations management and performance management. Learn best practices for call center workforce management and get advice for managing call center agents and measuring agent performance. Discover how call center management training can improve your management skills. Read about innovative customer service departments that have used call center management solutions and systems. Learn about good customer service through case studies for call center supervisors and use those tips to help optimize customer service in your call center. Find news and information about trends like call center outsourcing, hosted call centers and VoIP in the call center, online customer service and speech technology in the call center.

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The recent release of Arrowpointe Maps introduced functionality to perform proximity searching within Salesforce.com. We call it “Search Nearby”. With the click of a button from a record in Salesforce, you can search for Leads, Accounts and/or...

Read more about Proximity Searching in Salesforce.com (demo)...

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Recent events have pulled Twitter’s authentication methods even further into the limelight. People are becoming increasingly concerned about the safety of their profile and everything associated with it. What’s Twitter going to do about it, and...

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