Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
The New Rules of VIRAL Marketing
We are big fans of Mr. Scott and his eBook, The New Rules of Viral Marketing, which gives tips on how to spread your ideas for free using word-of-mouse. Or in other words, “one person sends it to another, then that person sends it to yet another,...
Read more about The New Rules of VIRAL Marketing ...What’s a Design Strategy look like?
Designers often talk about the results of their work, and even about the design process, but what we don’t often talk about is the careful framing of a project that allowed us to do the great work in the first place. When working with organizations...
Read more about What’s a Design Strategy look like?...Convert Your Emails into Google Documents without
Google recently introduced a new feature in Gmail that lets you easily convert an email conversation into a Word document without having to use copy-paste.
Simply click the "Create a Document" link next to any Gmail thread and the entire message...
Read more about Convert Your Emails into Google Documents without Gmail...CRM and improving order fulfillment...
As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......Enterprises will use social networks
In 2008, social networks exploded in popularity, but remained almost entirely a consumer phenomenon: 2008 was the year where social networking was more popular than online pornography... "In 2008, if you're not on a social networking site, you're...
Read more about Enterprises will use social networks...How to Download Images from an Outlook Email
Learn how to download and save pictures that may be embedded inside an HTML formatted email message in Microsoft Outlook:
I don’t understand why but Microsoft Outlook doesn’t provide an easy mechanism for users to download images that may be...
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